Why Can’t I Buy Robux? – 2023

Why can’t I purchase Robux? You can resolve this issue by following this guide.

Just follow the troubleshooting steps described in this post to eliminate the issue as soon as you can.


What is Robux?

Roblox is an online platform for gaming. It lets users play the game and create their own game using programming.

Roblox was invented by David Pascucci and Erick Cassel in 2004 and released in the year 2006.

Roblox was first popular in the year 2010 and then in the 90s, the game became popular in the gaming community.

You do not have to pay when downloading games via the internet to play Roblox users.

However, to get additional features within the game, there’s an option to purchase a mobile.

To access all features, you require Robux.

Robux can be described as the currency used by Roblox and to buy Robux you need to purchase the actual cash from the bank.

What can I do with Robux money?

With Robux money, you’ll be able to modify your avatar using top-quality designs.

You’ll have your servers, and you can play exclusive games on Roblox with your friends.

If you have Robux money, you will be able to get VIP passes, an additional bonus, as well as gift cards.

But, some features and games aren’t available offered in the free version, therefore when you purchase Robux money, you’ll have access to all features of Roblox.

How to buy the Robux money with the card?

Follow these steps to buy Robux using your card.

  1. Log in to your primary account if you have multiple accounts
  2. Click here to go to the purchase of Robux page
  3. Select the package you’d like to purchase
  4. You must now select the credit account on Roblox.
  5. Fill in the necessary details following which you submit your order
  6. Following the successful purchase, you will receive a thank you email

When making purchases, users cannot complete the purchase in one go. They must follow this procedure several times.

The money isn’t removed from the account however I must follow this several times to earn the Robux.

Why can’t I buy Robux on my new account? 

As we mentioned earlier, various reasons could be behind issues with your purchase.

In general, server issues can cause the purchase to fail. Sometimes, the problem may lie with you.

Below, we’ll go over the possible reasons and ways to solve these issues.

Keep in mind that these aren’t certain-fire solutions and may not be the best solution for every person.


1) Before that, make sure you have a stable internet connection. Online transactions require reliable connections and could be affected if the speed of your connection fluctuates.

2) If your account’s brand-new then it’s best to be patient for a couple of days or at the very least for a week. Roblox occasionally doesn’t allow new accounts to buy Robux.

3) It is also recommended to Add your email address as well as your phone number and get these verified. This strategy appears to work for a couple of players.

4) Remember your age to buy Robux is 13 years old. Also, You require a Paypal account to make the purchase.

Check that you’ve met these requirements before attempting to buy the game’s in-game currency.

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5) In case you’re playing with the Roblox app, you can purchase using an internet browser instead. Sometimes, apps can be glitchy and create issues.

6) Be sure you have enough money in your account before you attempt to purchase Robux. If you’re in the middle of an amount of money, your purchase is likely to fail.

7) If you are unable to resolve the issue Try restarting the application and trying again. It is also possible to contact Roblox and let them know about the problem.

How to Fix Robux Purchasing Problems?

Be aware that Roblox will not allow users to purchase on their devices if Roblox goes down.

This link will tell you more: What happens if Roblox goes down?

Instead of refreshing Your screen multiple times, ensure that the game is running before you attempt any of these fixes.

Fix 1: Make Sure You Are Logged in to the Correct Roblox Account

Anyone knows that users may have multiple accounts.

Checking if your main account is being used on your device might help.

This will allow you to ensure that all of Your bank and Credit card information is Properly linked to the account.

This is one of the main reasons users don’t see their Robux in the settings menu. Always double-check!

Note: It might take Robux a while to reach your account after you have purchased it.

This article is about Robux not being available. Please read our other blog post to learn How Long Does Pending Robux Take!

Fix 2: Check if There Are Problems with the Roblox App

Check Roblox status is the first thing you should do if this happens.

Roblox may be having issues and Roblox won’t let you open it on your mobile device or web browser. You just need to wait. There is nothing else You can do.

Update the Roblox Mobile App

As part of troubleshooting this issue, Roblox recommends having the game’s app up to date on your devices.

An error message might pop up in your account if you are using an outdated app.

Remember that the App drawer on iOS and Android is different, so get the latest app as soon as You can From the Google Play Store or the Apple Store.

Fix 3: Can’t Buy Robux on Windows or Mac Device

There are three main options to purchase Robux beyond Roblox’s borders:

  • Itunes;
  • Microsoft Store;
  • Amazon payments.

If you try to purchase Robux on your iPad via iTunes but it fails, then this is an external problem.

For example, your Windows device PC with the Microsoft Store will be the same.

Roblox suggests that you check your settings on your iOS or Windows device before purchasing Robux again.

Fix 4: Contact Roblox Games’ Support Team

If you’ve tried everything on your Windows phone or Windows device and still cannot buy Robux, contact the Support Team

The Support option is located at the top of your Roblox screen.

Alternativ, click here.

Explain your case carefully, and then wait a few working days for a response.

Roblox Account

Check that you’re logged into the main account using the correct details for your card.

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If the information is linked to the main account, and you try to enter additional details, it will also display the eros.

Log into your primary account, and make sure the information that you have linked to the account is Correct.

Check if the game servers are working or not.

If you purchase something and the game servers are not functioning or are flooded with traffic, then the purchase is not processed in the account.

To determine whether the server is functioning or not, launch the game via the web page If it’s still giving an error, then sit for a bit and then try again.

If you Find that your game may be in maintenance or in the process of updating, it could display the error.

Update the Roblox game

Before making any purchases, make sure the game’s up-to-date. Go to the app store and check if there is an update install the update, log in to the game and buy Robux.

Sometimes the game is not being updated, and the servers that are updated won’t work with the old version.

So When you try to pay the bill, it will Stay in the line of bills to be paid.

How to buy Robux on a mac, windows device?

Outside of windows, you can pay with Microsoft, iTunes, and amazon payments.

If you are making purchases using one of these methods, verify its settings of it and make any necessary adjustments before you make a purchase using it.

Complain to Roblox Support Team

If you’ve followed all of the steps but you are experiencing the issue, then you should notify the game by sending an email.

The team will get in touch with You, and based on your account, they will inform you of the steps to follow, and what changes to make in Your settings.

If  You visit the help desk, it may not be worthwhile.

In the help section of the site, you can find items that aren’t likely to solve the issue, therefore the best option is to contact them and figure out the solution if any of the above doesn’t solve the issue.

When will my account be credited with the Robux?

If you can complete the purchase then you will get an acknowledgment message, but there is no confirmation that your account has been fully credited with the Robux.

You aren’t in any need of worry. Sometimes, the servers need time to process the credit within the game.

You won’t receive Robux immediately. If you restart the game and log in for the second time after some time, the account will be credited with the Robux in the order you placed.


We would like to point out that the plan you have chosen is on a month-to-month basis, so each month the amount will be taken from your account.

So if you do not wish to purchase the additional premium plan, then end the plan before the expiration date.

In the premium version, you’ll be able to play the premium games of Roblox. Roblox with no-cost servers.

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The premium version comes with a gaming pass, so you can participate in the various events that are part of the game.

When you make the purchase, you can make use of the coupon code that is in the box. You can earn exciting benefits from coupons.

There are three different plans to choose from when making the purchase. So as you require, purchase coins.

There are 450 Robux for $4.99/month 1000 Robux valued at $9.99/month along with 2200 Robux that cost $19.99per month. You must pay for the purchases.

The Robux will be added to your account each month.

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Robux – FAQ

Why can’t I buy Robux?

There could be a number of reasons, such as age limits, account settings, not enough money, payment method limits, computer problems, security measures, or limits based on where you live.

How can I check if I meet the age requirements to buy Robux?

You can look in your account settings for the “Date of Birth” area to make sure you are at least the minimum age Roblox requires.

What can I do if I don’t have enough Funds in my Roblox account to buy Robux?

By purchasing Roblox gift cards or making an authorized payment with a credit card or PayPal, you can add money to your account.

Why is my payment not going through when trying to buy Robux?

There might be a problem with your payment method, like wrong information or not enough money. Check your payment information or try a different way of payment.

Why does it say payment Canceled when I try to buy Robux?

Depending on the payment option you select, it is usually because there isn’t enough money in your account. Roblox Support can be reached if this fails.

What should I do if I see a “Pending Transaction” message when trying to buy Robux?

 You might not be able to buy Robux if you have a pending deal or problems with a purchase you made before. Wait until the transaction is finished or call Roblox support for help.

Can I buy Robux if I’m in a different country?

Some tools or ways to pay on Roblox may be limited or unavailable in your country. Check to see if your ability to buy Robux is limited by where you live.

Why am I experiencing delays in completing my Robux purchase?

Transactions that are still being processed, computer outages, or technical problems can cause delays. Check the Roblox status page to see if there are any problems with the servers, and then wait until the problem is fixed.

What should I do if my parent account restricts me from buying Robux?

 If you have parental control options, talk to your parent or guardian about giving your Roblox account the permissions it needs to buy things.

How can I contact Roblox support for help with buying Robux?

To contact Roblox support, go to the “Support” or “Help” area of the Roblox website. There, you’ll find options to send a support ticket or get help from other sources.